Voice Banking

The CoVantage Credit Union Skill can provide financial information and process transactions from your Amazon Alexa or Google Assistant.

Voice banking with Amazon Alexa and Google Assistant

CoVantage Credit Union voice banking can provide financial information and process transactions. Once you are enrolled in voice banking, you can do things like:

  • Find your balance
  • Make a payment to a loan
  • Transfer funds to your savings or loans

You must be enrolled in MyCoVantage digital and mobile banking to use voice banking. If you are not enrolled, you may self-enroll on our website prior to using voice banking.

STEP 1

  • Download (via your app store) and open the Amazon Alexa app on your mobile device

  • From the Home Screen, click the menu at the top left of the screen

  • Select Skills from the drop-down

  • Search for and select the CoVantage Credit Union skill from the Alexa Skills Store

Once you add the Skill, it will show up under “Your Skills” inside the Alexa App. The menu is available in the top right corner of the Alexa app. If CoVantage Credit Union Skill has not been linked, an “Account linking required” note will appear on the “your skills” page. You must complete the account linking process within 5 minutes or it will time out.

STEP 2

  • Select Enable

  • On the Welcome Screen, tap Accept and Continue

  • Enter your MyCoVantage username and password to authenticate that you are an authorized user of the account and select Verify to confirm.

  • Map the CoVantage account nicknames to your savings and loan account. When referring to savings or loans when using CoVantage Credit Union Skill, you will use these nicknames instead of the name on your statement.

STEP 3

  • Select Map Accounts to confirm the mappings

  • Enter a 4-digit PIN that will be used to authenticate you for the CoVantage Credit Union Skill and Submit

  • Enter your email address and your mobile phone number (for SMS text messages) This will only be used to send security codes and provide information to you about your activity with the skill and does not affect your contact information on file with the credit union. Select Submit

  • Select Text – SMS or Email as the delivery method for authentication codes and Submit

  • Select Exit Enrollment to complete the account linking process

STEP 1

  • Download (via your app store) and open the Google Assistant app on your mobile device, if not already installed

  • Log in with your Google credentials, if you haven’t previously used it

  • Search for and select the “Talk to CoVantage” in the “hamburger” menu

  • Then select Link Account and enter your MyCoVantage username and password to authenticate that you are an authorized user of the account and select Verify to confirm.

STEP 2

  • Enter a 4-digit PIN that will be used to authenticate you for the CoVantage Credit Union Action and Submit

  • Enter your email address and your mobile phone number (for SMS text messages) This will only be used to send security codes and provide information to you about your activity with the skill and does not affect your contact information on file with the credit union. Select Submit

  • Select Text – SMS or Email as the delivery method for authentication codes and Submit

  • Select “Try It” to complete the account linking process

Sample Conversations

Here are some tasks that you can perform through CoVantage Credit Union voice banking. Keep in mind that you do not have to say the exact text listed. Alexa and Google Assistant are designed to get an idea of what you want no matter how you say it. Here are a few ways to begin a conversation:

  • Say "Alexa, open CoVantage Credit Union." This opens the skill and begins a general conversation. Alexa will welcome you and then you can begin a task like "What is my checking balance?" This method is a little longer, but may be easier for new users.
  • You can also directly begin a task. For example: "Google, ask CoVantage Credit Union what is my checking balance?" This method skips the open step and welcome message. For this reason, it's preferred by most users.

  • What commands can I use?

  • To send user commands

  • What are commands?

  • What is my balance?

  • What is my <Nickname> balance?

  • What is my <Nickname> account balance?

  • What my balance is

  • Tell me about my account history

  • Tell me about my <Nickname> account history

  • Text my balance to me

  • Text my account balance to me

  • Text my <Nickname> account balance to me

  • Email me my account balance

  • Email me my balance

  • Email my account balance to me

  • Email my balance to me

  • Email my account balance to me

  • Email my <Nickname> account balance to me

  • Text my <Nickname> history to me

  • Text my <Nickname> account history to me

  • Email my <Nickname> history to me

  • Email my <Nickname> account history to me

  • Ask CoVantage what are mapped accounts?

  • Ask CoVantage what are mapped <account types>

  • Ask CoVantage what accounts do I have mapped?

  • Ask CoVantage what <account types> accounts do I have mapped?

  • Always ask for all receipts

  • Text for all receipts

  • Email for all receipts

  • I want to receive a text receipt

  • I want to receive an email receipt

  • Set my receipt preference to none

  • Set my receipt preference to always ask

  • Set my receipt preference to text

  • Set my receipt preference to email

  • Set my preferences for receipts to none

  • Set my preferences for receipts to always ask

  • Set my preferences for receipts to text

  • Tell me about my Loan

  • Tell me about my <Nickname>

  • What is the balance of my <Nickname>?

  • What is the payoff amount of my <Nickname>?

  • What is the payment amount my <Nickname>?

  • When is my <Nickname> payment due?

  • What are my loans? Ask CoVantage what loans do I have?

  • Text me my <Nickname> summary

  • Text me my <Nickname> account summary

  • Text me my <Nickname> balance

  • Text my <Nickname> summary to me

  • Text my <Nickname> account summary to me

  • Text my <Nickname> balance to me

  • Text my <Nickname> account balance to me

  • Email me my <Nickname> summary

  • Email me my <Nickname> account summary

  • Email me my <Nickname> balance

  • Email my <Nickname> summary to me

  • Email my <Nickname> account summary to me

  • Email my <Nickname> balance to me

  • Email my <Nickname> account balance to me

  • Text me a summary of my loans

  • Email me a summary of my loans

  • Tell me about my savings

  • Tell me about my <Nickname>

  • What is the balance of my <Nickname>?

  • What savings do I have?

  • What shares do I have?

  • Text me my <Nickname> summary

  • Text me my <Nickname> account summary

  • Text me my <Nickname> balance

  • Email me my <Nickname> summary

  • Email me my <Nickname> account summary

  • Email me my <Nickname> balance

  • Transfer ten dollars from <Nickname> to <Nickname>

  • Move ten dollars from <Nickname> to <Nickname>

  • Transfer one hundred dollars

  • Move one hundred dollars

  • Pay one hundred dollars

  • Transfer from <Nickname>

  • Move from <Nickname>

  • Pay from <Nickname>

  • Make payment from <Nickname>

  • Transfer to <Nickname>

  • Transfer to <mapped share or loan account> account

  • Transfer to my <mapped share or loan account>

  • Transfer to my <mapped share or loan account> account

  • Move to <mapped share or loan account>

  • Move to <mapped share or loan account> account

  • Move to my <mapped share or loan account>

  • Move to my <mapped share or loan account>

  • Account Pay <mapped loan account>

  • Pay <mapped loan account> account

  • Make payment to <mapped loan account>

  • Make payment to <mapped loan account> account

  • Make payment to my <mapped loan account>

  • Make payment to my <mapped loan account> account

When working with voice-enabled devices, each task (for example requesting your checking balance) is a separate and distinct conversation. Each time you begin a task, a new conversation is started and will continue until the task is complete or canceled. Introducing a new topic or starting a new task cannot be done until the current conversation is finished. Your spoken PIN and account information are hidden as sensitive information in “Review Voice History” under Settings.

  • Ensure the device is turned on and ready to begin a conversation.
  • You may be prompted for a 4-digit security PIN (you set this up during "Account Linking.")
  • The device will prompt you as needed for any information that she needs to complete the task. Listen carefully, as it will provide guidance if it needs the answers stated a specific way.
  • You may be asked if you’d like to receive a receipt or additional information by text or email.
  • When you’re done with this conversation, you can:
    • Start a new conversation, perhaps to ask your savings balance.
    • Log out to end the conversation. To start a new conversation, you’ll be required to speak your security PIN again. If you forgot to logout, don’t worry. You’ll be logged out automatically after 10 minutes of inactivity.

 

Sample Conversation

Member: Alexa, ask CoVantage Credit Union: What is my checking balance?

Alexa: First, I need to verify your 4-digit security PIN.

Member: 1 2 3 4 

Alexa: Great, I was able to verify your PIN. Your checking account balance is $150.00. Would you like me to send that to you?

Member: Yes.

Alexa: Should I send it via text or via e-mail?

Member: Text.

Alexa: Great. I texted that information to you.

Next Steps